Review our terms, policies, and agreements below. Last updated January 2025.
Effective Date: January 1, 2025
By accessing or using the DispatchIQ platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform. DispatchIQ LLC ("Company," "we," "us") reserves the right to modify these Terms at any time with notice provided through the Platform.
DispatchIQ is an AI-powered home services marketplace that connects homeowners with service technicians. The Platform provides job matching, AI-based work verification, escrow payment processing, fleet logistics coordination, and related services.
You must create an account to use certain features. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must provide accurate information and update it as necessary.
Homeowners pay zero platform fees. Flex Technicians pay a 10% platform fee on completed jobs. Sync Technicians pay a 15% platform fee on completed jobs in exchange for additional services including transit, pre-staged parts, and priority dispatch.
Payments are processed through Stripe Connect. Funds are held in escrow until AI verification confirms job completion. Payouts are issued according to the Stripe Connect Agreement terms.
Jobs are verified using multi-provider AI photo analysis. While we strive for accuracy, AI verification is provided as-is and disputes may be escalated for human review. Verification results are used to determine escrow release.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCHIQ LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.
These Terms are governed by the laws of the State of Michigan. Any disputes shall be resolved in the courts of Oakland County, Michigan.
Questions about our legal documents? Contact DispatchIQ LLC, Troy, MI 48084.